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For your convenience,
we have listed our frequently asked customer questions below. Please
scroll through the list of questions below, and click on a specific
question to find the answer.
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Company
| Q: |
Does
Collections Etc. have a retail store? |
| A: |
Collections Etc. does
not have retail store locations. However, we carry hundreds of items
up to 65% off our already low catalog prices in our Sale section of our website. |
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| Q: |
How
do you select the products you offer? |
| A: |
Since the company began, Collections
Etc. has selected products with our customers in mind. Our merchandising
team travels worldwide looking for incredible values and unique products,
as well as designing hundreds of products in-house. |
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| Q: |
Does
Collections Etc. design its own products? |
| A: |
Collections Etc. has
its own talented merchandising team, who design products with our
customers in mind. From the original idea to the package on your doorstep,
each our of one-of-a-kind products will leave your family and friends
wondering “Where in the world did you find that?” Be sure
to look for the Exclusively
Ours icon in our catalogs or the Exclusively Ours section of our
site to see all of our unique designs. |
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| Q: |
Do
you offer wholesale, resale, or dropship programs? |
| A: |
Collections Etc. does
not participate in the wholesale, resale, or dropship business. |
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| Q: |
Does
Collections Etc. accept suggestions from customers? |
| A: |
We invite all of our customers
to send us comments and suggestions. For company, product, or customer
service suggestions, please submit your comments through our customer
service page. |
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| Q: |
How
do I get a print catalog? |
| A: |
To request our latest print
catalog, please visit our catalog
request page and complete the request form. Your catalog should
arrive in approximately 2 weeks. |
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| Q: |
How
can I find job opportunities at Collections Etc.? |
| A: |
To inquire about job
opportunities at our Wichita, Kansas, Elk Grove Village, Illinois,
or Melrose Park, Illinois locations, please visit our job
opportunities page. |
Product Searching
| Q: |
How
many products do you carry online? |
| A: |
Our online store carries
over 2,500 products from a combination of our catalogs. You can find
all of our new arrivals and exclusive designs on our website, as well
as the latest sales and specials. |
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| Q: |
I
can't find the product I want. How do I search for it? |
| A: |
To search for a product, you
can use the Search feature located in the upper right corner of our
site. Simply enter any item number, product name, or product category
and click “Go.” We will display all products that match
your search. |
Registration/Login
| Q: |
What
are the benefits of registering? |
| A: |
As a registered customer,
you will enjoy the benefits of:
 Faster
Checkout
Online
Order Tracking
Wish
List
Exclusive
offers |
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| Q: |
Do
I have to register to place an order? |
| A: |
Our website does not require
you to register to place an order. However, registering will allow
you to checkout more quickly, by having your address automatically
entered at checkout. Registering also allows you to view your order
history, as well as the order details. |
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| Q: |
I
forgot my username and/or password to login. What do I do? |
| A: |
You can have your login emailed
to you in minutes. Just enter your email address at our password
request page, and both your username and password will be sent
to the email address you enter. |
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| Q: |
My
login is not working. What do I do? |
| A: |
If your login is not
working, we first suggest you go to the password
request page to have your login resent to you. If you try your
login again and it still doesn't work, please contact our Webmaster
through our online form. |
Shipping & Taxes
| Q: |
Can you ship my order to a different address? |
| A: |
Your order can be shipped to a different address, however, we can only accept one shipping address per order. A new order will need to be created for each address that you'd like merchandise shipped to. To ship to a different address, please uncheck the box “My billing and shipping information are the same,” box on the “Billing Info“ page. When you click “Continue,“ the next page, “Shipping Info,“ will prompt you to enter the Shipping Address. |
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| Q: |
What locations do you ship to? |
| A: |
Collections Etc. ships to the continental United States. For additional shipping charges, we also ship to Alaska, Hawaii, Puerto Rico, and all U.S. Territories. To view our shipping rates and delivery times, please visit our shipping information page. |
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| Q: |
What are your shipping and tax rates? |
| A: |
To view our shipping rates, shipping locations, delivery times, and tax rates, please visit our shipping information page. |
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| Q: |
How can I find out my order status? |
| A: |
You can check your order status two ways. First, you can go to our order status page and enter in the order number and your last name to search for the order. Or, if you are registered as a preferred customer, you can login and click the Order History link on the My Account page. |
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| Q: |
When will I get my backordered items? |
| A: |
When you checkout, Collections Etc. provides backorder estimated shipping dates in the shopping cart, on the payment page, and on your order confirmation. This date is when we expect to have your item(s) back in stock, billed, and shipped. To get a current status of your backorder, please go to our order status page and enter in the order number and your last name to search for the order. |
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| Q: |
Why did I receive my order in multiple shipments? |
| A: |
It is our policy to send you your merchandise as soon as possible. Our ability to ship an order depends upon availability, size, weight, and compatibility of items ordered. Any out-of-stock merchandise will be sent when it becomes available. You will not incur additional shipping charges for multiple shipments. |
Privacy & Security
| Q: |
Is my online order and credit card secure? |
| A: |
Collections Etc. understands the importance of protecting you and your credit card information. Our site is equipped with VeriSign® Secure Buy software, providing advanced security encryption technology when sending your account and order information over the Internet. This technology is state-of-the-art in commercial web transactions. All personal data and credit information is encrypted during transmission and is for our internal purpose only. |
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| Q: |
What will you do with my name, e-mail address, and other ordering information? |
| A: |
We value and respect the privacy of our customers and make our privacy policy available to everyone on our website. Our privacy policy details how and when we collect your personal information, and how we protect it. Our website will not automatically collect any personal information on our visitors, including as names, emails, or postal address. |
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Wish List
| Q: |
What is a Wish List? |
| A: |
You can view your wish list by clicking on the "wish list" button at the top of every page. If you are not logged in, you will be prompted to log in and then you will see the contents of your wish list. |
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| Q: |
Where can I find my Wish List? |
| A: |
You can view your wish list by clicking on the "wish list" button at the top of every page. If you are not logged in, you will be prompted to log in and then you will see the contents of your wish list. |
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| Q: |
How do I create a Wish List? |
| A: |
To add items to your
wish list, simply click "Add this item to my Wish List"
from the product page or "Move to Wish List" from your shopping
cart. Items added to your Wish List have no expiration date. We will
display the item availability (for example: in stock, sold out, or
backordered) in your Wish List. |
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| Q: |
How do I purchase items from my Wish List? |
| A: |
To purchase an item from
your Wish List, scroll down to the item on your list and select "Add"
under the "Add to Cart" column. |
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| Q: |
Is my Wish List accessible to others? |
| A: |
Your Wish List is personal and is not intended to be a gift registry for others to see. Others can only see your Wish List if you allow them access to your customer account. |
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| Q: |
How many items can I add to my Wish List? |
| A: |
There is no limit as to how many items can be placed on your Wish List. |
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| Q: |
How long will items in my Wish List be saved? |
| A: |
Items saved in your Wish
List have no expiration date. We will display the item availability
(for example: in stock, sold out, or backordered) in your Wish List. |
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| Q: |
If I add an item to my Wish List, does it reserve that item for me? |
| A: |
Collections Etc. does not reserve items that you have on your Wish List. Items on your Wish List can go out of stock, even if it is stored in your wish list. Items in your wish list that are no longer available for purchase will be noted as "out of stock" under the "availability" column on your wish list page. |
Ordering
| Q: |
What should I expect once I place an online order? |
| A: |
At Collections Etc., we want to make your online orders as easy as possible. To find out “how to shop” our site, please click here. Once you submit your order, we will send you an e-mail confirming that we have received your order. We will e-mail you a second time notifying you when your order has been shipped from our fulfillment center. You are welcome to track your order at anytime by going to our order status page. |
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| Q: |
What happens if I purchase an item, and the price is incorrect on the website? |
| A: |
We strive to provide you with error-free website pricing. If you find an incorrect price on the web, please contact our Customer Service Department through our online form or speak directly to a Customer Service representative at 1-620-584-8000. Customer Service is available 7 days a week, 6 AM – Midnight CST. |
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| Q: |
If I see an item with a lower price on the website, can I get the same price through the catalog? |
| A: |
Many of the lower prices on our website are web only sales and special pricing. In order to get these prices, you must place your order online. |
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| Q: |
If I order online, how do I get the special offer featured on my catalog? |
| A: |
The "Catalog Quick
Order" page on the website and the "Shopping Cart" both provide a box to input the Promo
Code located on the back of your catalog. Your offer or discount
will be applied at checkout, on the "Payment Info" page. |
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| Q: |
I came to your site through a Collections Etc. email. Where do I enter the promo code? |
| A: |
When you receive a Collections Etc. email, copy the Promo
Code that is listed in the footer of your email (the promo code is 6 characters long). When you are reviewing the selected items in your "Shopping Cart", enter the Promo
Code in the promotional code box located in the upper right-hand corner of the page. If the email featured a special offer, the discount will be applied at checkout on the "Payment Info" page. To sign up to receive Collections Etc. emails, please register as a preferred customer. |
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| Q: |
I came to your site through an affiliate link or search link. Where do I enter the promo code? |
| A: |
Affiliate links are similar to Collections Etc. emails, described in the previous topic. Copy the Promo Code from your affiliate coupon/page and enter the Promo Code on the "Shopping Cart" page. If the affiliate promotion code featured a special offer, the discount will be applied at checkout on the "Payment Info" page. |
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| Q: |
How many promo codes can I use on one order? |
| A: |
Our website is set up only
to accept one promo code per order. |
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| Q: |
How do I quickly order items from a catalog? |
| A: |
To make catalog orders
easier online, we have a catalog
quick order page available. You can easily enter the Promo
Code and the item numbers from your catalog, as well as the
quantity you want of each item. After you have entered this information,
click “Add to cart” and all of your items will be entered
into your shopping cart. |
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| Q: |
Can I cancel an order after it has been submitted? |
| A: |
Orders that have advanced to the fulfillment process cannot have items added, removed, or be cancelled. To check the status of your order, contact our Customer Service team at 1-620-584-8000. Customer Service is available 7 days a week, 6 AM – Midnight CST. |
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| Q: |
What should I do if I get a "Server Error" or “Site Busy Error” message? |
| A: |
We strive to provide you with error-free website ordering and navigation, but sometimes technical difficulties may cause server errors. If you receive an error, there may be instructions accompanying the error message. If there are no instructions, please contact our Webmaster through our online form. In your message, please include a brief description of what happened, the date and time you encountered the error, your geographical location, the name and version of your browser, and the name of your Internet provider (e.g. Comcast). |
Payment
| Q: |
Which credit cards do you accept? |
| A: |
We accept Visa, MasterCard, American Express, and Discover. |
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| Q: |
When will my credit card be charged? |
| A: |
Your credit card is charged when the merchandise ships from our Fulfillment Center. Backorders are not charged until the merchandise ships. |
Returns
| Q: |
What
is your return policy? |
| A: |
To view Collections Etc.'s
returns and exchanges policy, please visit our returns
and exchanges page. |
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| Q: |
What
if I'm not satisfied with my order? |
| A: |
Your complete satisfaction
is our number one priority. Collections Etc. offers an unconditional satisfaction guarantee for all of
our merchandise. If for any reason you are not 100% satisfied, simply
return the item for exchange, refund, or full credit within 100 days
of the date of your purchase. Shipping and handling charges are not
refundable. For returns and exchanges instructions, please visit our returns and exchanges page. |
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