Customer Privacy
Privacy Policy
Last updated on: 04/25/2006
Introduction
Collections Etc. values its customers
and respects their privacy. We collect customer information
in an effort to improve your shopping experience and to communicate
with you about our products, services, sales and specials, and
promotions. This policy describes the personal information we
collect about you on this web site, why we collect it, how we
use it and when we share it with third parties.
Our policy also describes the choices you can make about how
we collect and use your information. This privacy policy does
not apply to the use or disclosure of information that is collected
or obtained by us through means other than this web site.
Our web site contains links to third-party web sites. Such linked
sites are not under the control of Collections Etc. and we are
not responsible for the contents or privacy practices of any
linked site.
If you have any questions about our privacy policy:
1. click here
to contact our Customer Care department via email,
2. call us at 1-620-584-8000 seven days a week, 6:00 AM to midnight
CST, or
3. write us at Collections Etc. Privacy Policy, Customer Care
Department, 2521 Busse Road, Elk Grove Village, IL 60007.
If our information practices change in the future, we will let
you know by posting the policy changes on our web site or by
communicating directly with you via email. We will notify you
of any such change before we use your information in a manner
not previously disclosed in our privacy policy. You will have
the opportunity at that time to opt out of any new use of your
information.
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What information does Collections Etc. collect about me? |
Information collected
from you using technology
CollectionsEtc.com collects some information
about you using technology related to the operation of the World
Wide Web, including Internet Protocol ("IP") addresses and cookies.
This technology may not be readily apparent to you.
IP Addresses
Each visitor to this site has an IP
address that is associated with the place from which you access
the Internet - like your ISP (Internet service provider), your
company, or your university. Our web site collects your IP address
when you visit the site so that our server can send the information
and content you request back to your computer. This information
is not personally identifiable.
Cookies
Cookies are pieces of information that
a web site sends to your computer while you are viewing the
web site. These pieces of information allow the web site to
remember important information that will make your use of that
site more productive. CollectionsEtc.com uses cookies to keep
track of what you have in your shopping cart and to remember
you when you return to our store. Cookies cannot harm your computer
and they do not contain any personal or private information.
You must accept cookies to purchase products at CollectionsEtc.com.
CollectionsEtc.com employs WebTrends On Demand™ to aggregate
data collected by technological means. Any information that
WebTrends On Demand™ collects is completely anonymous.
Click here
to view the privacy policy for WebTrends On Demand.
We use this information collected through technological means
to make our site more interesting and useful to you. We normally
don't combine this type of information with personally identifiable
information. However, we will combine this information with
personally identifiable information to identify a visitor in
order to enforce compliance with our policies or rules, in response
to a subpoena, or to protect our site, guests, or others.
CollectionsEtc.com also uses
third party advertising companies to serve ads on our behalf
across the Internet. These third party advertising companies
may collect anonymous information about your visits to our Web
site, and your interaction with our ads. For instance, they
may keep track of how many of our ads you had seen before visiting
our site. This is primarily accomplished through technology,
including cookies and Action Tags (commonly referred to as Web
Beacons or GIF tags), which we place on various pages within
our Web site.
The third party advertising
companies do not collect any personally identifiable information
through the use of their technology. The third party advertising
companies may use information about your visits to this and
other Web sites in order to provide ads about goods and services
of interest to you. If you would like more information about
this practice or the process of opting out of third party cookies,
please click here.
Information
You Provide
If you browse CollectionsEtc.com, you may generally do so anonymously
without providing any personal information. However, there are
cases where we may ask you for personal data. When personally
identifiable information is collected, you will know because
you will have to fill out a secure form. For example, when you
purchase from CollectionsEtc.com, request a catalog, or register
for a Preferred Customer Account, we collect information that
you volunteer such as your name, postal address, telephone number,
email address, and financial information, such as credit card.
This information is necessary to create an account, or process
the order or catalog request. Collections Etc. stores financial
information in industry standard encryption format for purposes
of processing credit card or deferred billing payment. Collections
Etc. will not email you asking for your personal or financial
information.
Our product display pages allow you to send email to a friend
about an item on this site. We require your name, your email
address, your friend's name and your friend's email address.
The individual you designate will be sent a one-time email,
displaying your name as the sender. The names and email addresses
are not stored by Collections Etc.
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How do you use my information? |
You, our Customer, are the most important and valuable asset
of our business. We will use the information collected from
you to tailor our product offering and improve your shopping
experience, making shopping easier and more enjoyable. This
also enables us to process your orders, confirm your orders,
notify you about backorders and alert you about updates to our
web site products and our privacy statement.
When you purchase products online
from us, request a catalog or otherwise provide us with personal
information, we automatically add you to our customer database.
Unless you have indicated you do not want to receive promotional
materials from us, you may receive periodic mailings or promotional
email offers from us about new products and services, discounts,
special promotions or upcoming events. If you do not want to
receive such mailings from us, please click here
for contact information or call us at 1-620-584-8000. In addition,
you may click the "Unsubscribe" link on any promotional email
you receive from us to indicate you do not wish to receive such
emails in the future.
If you have provided us with
a valid email address, we will send you order confirmation emails
and shipment confirmation emails when your order is shipped
from our distribution centers. We may contact you by mail or
telephone if we have questions about your order. If one or more
of the items in your order is on backorder, you may receive
an email notification regarding the expected delivery date.
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How do you use third party personal information? |
What is third party personal
information?
This is information we have collected
through our web site from a person other than the person to
whom it pertains or whom it identifies, such as information
about a person for whom you are ordering a gift. Our product
display pages allow you to send email to a friend about an item
on this site. We require your name, your email address, your
friend's name and your friend's email address. The individual
you designate will be sent a one-time email, displaying your
name as the sender. The names and email addresses are not stored
by Collections Etc.
How do we use this
information?
This information is primarily used for
the purpose for which such information is collected, including
completing the order fulfillment process. Except as noted below,
we will share third party personal information with our business
partners for other purposes only if we have received the third
party's permission to do so. We may on occasion contact the
third party in the event of a product recall due to safety or
quality of material/workmanship concerns. We will use third
party personal information to mail the third party a catalog
or other marketing material or to contact the third party by
email with promotional offers only if we have their permission
to do so.
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When do we share personal information with other third parties?
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When you provide us with a mailing address on our site, Collections
Etc. will provide your name and postal address to a select group
of companies whose products you may find of interest. If you
do not want us to share this information with these companies,
we can add your name to our "do-not-share" list. Please
click here
for contact information or call us at 1-620-584-8000. Please
see the end of this document for additional contact information.
We provide your personal information,
including IP Address, and personal information of third parties
to third party agents we have hired to help us provide the good
or service you have requested. For example, we use an outside
shipping company to ship orders, a credit card processing company
to bill customers for goods and services, and a payment solution
company to allow customers to shop online without a credit card
(deferred billing). These companies do not retain, share, store
or use personally identifiable information for any secondary
purposes. When you place an order with us for merchandise, we
use the shipping information you provided at order entry to
fulfill your order and provide this information to the shipping
company. If you have paid for your order using a credit card,
we transmit the information required to authorize your credit
card over a secure channel to the credit card processing company
for authorization. If you have select to pay for your order
with deferred billing, we transmit your personal information,
and IP address to the payment solution company to authorize
credit.
We may disclose personal information
about you or third parties without notice in response to a subpoena
or when we believe in good faith that the law permits or requires
it or to respond to an emergency situation. We may also share
personal information with governmental agencies or other companies
assisting us in fraud prevention or investigation. We may do
so when:
1. Permitted or required by law;
2. Trying to protect against or prevent actual or potential
fraud or unauthorized transactions; or
3. Investigating fraud that has already taken place.
Personal information is not provided to these agencies or companies
for marketing purposes. We may also share statistical or aggregated
information about our users with advertisers, business partners,
sponsors and other third parties. No personal information is
supplied in these cases. This data is used to customize our
web site content and advertising to deliver a better experience
to our users. In the event Collections Etc. or its subsidiaries
or affiliates or their assets are sold, merged or otherwise
involved in a corporate transaction, your personal information
and third party personal information will likely be involved
in that transaction. Before any such change in ownership or
transfer of personal information in a manner not previously
disclosed in this privacy policy, we will post a notice on this
web site or send out a notice. You (and any third parties) will
have the opportunity at that time to opt out of any such transfer
or new use of personal information.
Third Party Sites
You may visit other web sites, through links on our site, who
may collect, use and share your personal information in accordance
with their own privacy policies. The information practices of
those web sites linking from or to our site are not covered
by this Policy, and we encourage you to be very cautious before
you disclose your personal information to others.
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What are "cookies" and how does Collections Etc.
use them? |
Cookies are pieces of information that a web site sends to your
computer while you are viewing the web site. These pieces of
information allow the web site to remember important information
that will make your use of that site more productive. For instance,
we use cookies to remember and process the items added to your
shopping cart. We do not use cookies to store any personal or
financial information on your computer.
You may choose to have your
computer warn you each time a cookie is sent or you may turn
off all cookies. You do this through your browser settings.
Each browser is a little different; so identify the correct
way to do this through the Help menu in your specific browser.
However, cookies allow you to take advantage of some of our
web site's best features, including buying products, so we recommend
that you leave this feature turned on. In some cases, failure
to accept cookies may disable or render unusable some features
of our web site.
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How do I know my information is secure? |
Collections Etc. is committed to earning and keeping your trust.
We understand the need for our customer's personal information
and credit card information to remain secure and private. We
use industry standard encryption technologies when transferring
and receiving your personal information. On the Internet, when
you see a solid key icon or a locked padlock icon in the lower
portion of your browser window, this indicates that the site
is secured through Secure Sockets Layer (SSL). Pages on our
web site requesting personal information should always have
one of these icons. In addition, only authorized Collections
Etc. employees have access to customer personal information
on our servers. While we cannot guarantee that loss, misuse
or alteration to data will not occur, we take reasonable precautions
to prevent such unfortunate occurrences.
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Does Collections Etc. have a Kid's Privacy Policy? |
Collections Etc. does not seek to solicit information from children
under 18 years of age. No information should be submitted to
this site by guests under 18 years of age, and guests under
18 years old are not allowed to register for our mailings, contests,
or customer accounts. We recognize the need to protect the privacy
of children. If a child submits information to us and we know
that the person submitting the information is a child, we will
not use it for any purpose. We will delete any information inadvertently
given to us without parental consent as soon as we discover
it and we will not disclose it to third parties.
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Addressing California SB 27 - How can I opt-out on CollectionsEtc.com?
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For
California Residents Only
Under California law, residents of California who have an established
business relationship with Collections Etc. may choose to opt-out
of Collections Etc. sharing their personal information with
3rd parties for marketing purposes. Collections Etc. customers
can also opt-out of receiving future Collections Etc. catalogs.
If you would like us not to
share your personal information with 3rd parties and/or would
like to stop receiving Collections Etc. catalogs, click
here.
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How can I update my information on your web site? |
If you have registered as a "Preferred Customer" on
our web site, you may update your privacy preferences at any
time. You may also contact us using any of the contact addresses
listed below for any reason, including a request to be added
or taken off a list, to access, correct or update your information,
or if you have questions or concerns about our use of your information.
By
Postal Mail
Collections Etc. Privacy Policy
Customer Care Department
2521 Busse Road
Elk Grove Village, IL 60007
By
Phone
Call seven days a week, 6:00 AM to midnight CST at 1-620-584-8000.
By email
Email: CustomerService@CollectionsEtc.com.
Please specify the words "Privacy Policy" in the subject
line.
Click here
to unsubscribe from Collections Etc. periodic emailings. Please
specify the word "Unsubscribe" in the subject line.
Please
note: When you contact us, please provide your name and
address exactly as it appears on correspondence you have received
from us.
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Changes to the Collections Etc. Privacy Policy |
Your use of our web site constitutes your agreement to the policies
and procedures set forth in this privacy policy. In the event
that Collections Etc. amends its Privacy Policy, these changes
will be clearly posted on our site so that you can be kept informed
of how, where, when and why we collect information and how we
use it.
If you have any additional questions, please contact a Collections
Etc. customer care representative at the contact points listed
above.
Copyright
Laws
Collections Etc™ and other marks on our web site
and in our catalog mailings are trademarks of Collections Etc.
Inc. All content on this web site, including without limitation,
the text, graphics, web site design, icons and images are the
sole property of Collections Etc., Inc. Copyright 2005. Replication
of the content of this web site in any manner without the express
written consent of Collections Etc. Inc. is strictly prohibited.
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