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| Your satisfaction is our #1 priority.
Collections Etc. offers an unconditional satisfaction guarantee for
all of our merchandise. If for any reason you are not 100% satisfied,
simply return the item for exchange, refund or full credit within 100
days of the date of your purchase. Shipping and handling charges are
not refundable. |
Returns are easy!
Here's how: |
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To expedite your return, please complete
Return Form Section A on the back of your packing slip. If you
would like to exchange the item you're returning for a different
item, also complete Return Form Section B. |
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Enclose the packing slip Return Form,
packaging material, and the item(s) within the box being returned.
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Detach the "Return Label"
on the front side of your packing slip. Use clear tape or glue
to affix the return label on your package. All returns should
be sent to: |
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Collections Etc.
Returns Processing
4800 Proviso Drive
Melrose Park, IL 60163-1301 |
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Customer is responsible for the original
and return shipping cost. COD returns will not be accepted. |
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Use your most convenient carrier to
send the return to us. Collections Etc. is not responsible for
packages until they are received at our facility. |
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If returning multiple cartons, please
return the items with the matching packing slip in each carton.
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If you do not request an exchange,
a refund will be processed if you paid by check or money order.
If payment was by credit card, we will credit your account. |
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Please allow 3-4 weeks from receipt
at Collections Etc. to process your return and receive your
refund. Not following the instructions above may delay the process. |
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