Your satisfaction is our number one priority. Collections Etc. offers an unconditional satisfaction guarantee for our entire line of merchandise. If for any reason you are not 100% satisfied, simply return the item for exchange or a full merchandise refund or credit within 100 days of the date of your purchase.
Returns are easy! Here's how:
Please complete the “RETURN REASON” Form on the back of your packing slip. Return this form with your package, postage prepaid. Shipping and handling charges are not refundable. C.O.D. returns will not be accepted.
We advise that you insure your package and request delivery confirmation for your protection. Collections Etc. is not responsible for packages until they are received at our facility.
Please detach and use the “RETURN LABEL” on the front side of your packing slip. All returns should be sent to:
Collections Etc.
Returns Processing
4800 Proviso Drive
Melrose Park, IL 60163-1301
If returning multiple cartons, please return the items with the matching invoice in each carton.
If you do not request an exchange on your RETURN REASON Form, a refund will be processed if you paid by check or money order. If payment was by credit card, we will credit your account.
Please allow 2 weeks for our receipt and processing.
