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We are confident the value and quality of our merchandise will meet, if not exceed your expectations. If you are not completely satisfied within 60 days of your purchase, we promise a full merchandise refund, credit or exchange* (shipping & handling charges are not refundable).
Returns are easy! Here's how:
- To expedite your return, please complete and detach the Return Copy on the front of your packing slip.
- Enclose the packing slip Return Form, packaging material, and the item(s) within the box being returned to receive proper credit.
Option One- Using the included Return Label
- Please adhere the Return Label, located on the reverse side of the packing slip and give it to your postal carrier, or drop it off at a UPS store or Post Office.
- The Return Label is unavailable for non-continental orders.
- When using the Return Label, you don’t pay postage up front, a charge will be deducted from your merchandise refund; cost of return postage is printed in the Customer Copy section of your invoice.
- Return Tracking may be followed at: www.CollectionsEtc.com
- If a Return Label was not included, follow the instructions for Option Two.
Option Two- Return on your own
- Address the package to:
Returns Processing
4800 Proviso Drive
Melrose Park, IL 60163-1301
- When choosing a carrier, please insure the return because Collections Etc. is not responsible for the items until the carton is received at the warehouse
- COD returns will not be accepted
Packaging Your Return:
Please use the original packaging and remove or completely cover original shipping label. If this is not possible, please use a quality bag or carton. Seal the package with sturdy tape.
If a Wrong or Damaged Item was Received
Please contact Customer Service at: 620-584-5200 or CustomerService@WinstonBrands.com
Exchanging Items
- Fill out Exchange Request form on the back of your invoice along with the Return Copy
- Choose option one or two to return your package
- If the included Return Label is used, additional funds must be included to cover the cost of the return postage; if additional funds are not included, only a refund will be issued
Please allow 14 days after receipt at our warehouse; it takes approximately one to two weeks to receive your return and process either your refund or exchange. If your order was purchased with a check or money order, your refund will be issued in the form of a refund check. Credit card orders will be refunded back to the card used to pay for the order.
*Furniture: Please contact us within 7 days for a complete refund, credit or exchange. Horticulture items cannot be returned. Descriptive, typographic and photographic errors are subject to correction.
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