Customer Service/Help

We want to make sure your shopping experience is fun and enjoyable. To make shopping with us as easy as possible, we have provided step-by-step website shopping instructions below:

1. Catalog Quick Order If you have received a catalog and know the products you want, you can shop quickly with our "Catalog Quick Order." Just click the "Catalog Quick Order" link in the top navigation, enter the Promo Code in the box provided, type in the item numbers you would like to purchase, and click "Add to Cart." You will advance to step 4, "Shopping Cart."

2. Look for Products Customers can search for products two ways:

spacer a. Navigate by Category. Products can be found by clicking on any of the categories on the left hand navigation. A list of products relevant to your selected category will appear on the page.

spacer b. Product Search. Enter an item number or product name in the search field, located in the top navigation. Your search will bring up the specific products or a selection of products that best match your search.

3. Select a Product When you have found the product you want, click on the product and you will be taken to the product page. The product page will allow you to read about the product, enlarge the product image, send the product to a friend, and add the product to your "Shopping Cart." If you would like to add the product to your cart, select the product quantity you would like and click "Add to Cart." This will take you to step 4, "Shopping Cart."

4. Shopping Cart In the "Shopping Cart," Please enter your Promo Code in the box provided. Next, please review all of your item information. Any backordered items will be indicated, with the expected shipping date. If the products and quantities are correct, click the "Checkout" button to go to the "Billing / Shipping Information" page.

5. Billing / Shipping Information On the "Billing / Shipping Information " page, please fill all of the required fields for your billing information. If you are a registered customer, you may login to have your billing information automatically populate the fields for a faster checkout. If you would like to ship your order to a different address, please uncheck the box and fill in all of the required fields under "Shipping Address". If you are shipping the order as a gift and would like prices to be hidden, as well as a personal message included on the packing slip, please check the "Gift" box and type in a gift message of 60 characters or less. Finally, select a shipping method. The default shipping method is set to standard, 7-10 business days. Click "Continue" to go to the "Payment Information" page.

6. Payment Information Please verify that your Billing and Shipping Information are correct. If needed, please click on the edit links to return to the Billing and Shipping Information page to make any changes. Next, please verify that your items, quantities, and prices are correct. Any Promo Code discounts applied to your order will be shown on this page. Please select your payment option, enter your credit card number and expiration date, and click "Purchase." (You will be charged for your order when your items are shipped.)

7. "Is there a limit on the number of items I can purchase?"We reserve the right to refuse any order placed with us or to limit or cancel quantities purchased per person, per household or per order. If we limit or cancel an order, we will notify you through the email, billing address or telephone number you provided when the order was placed.

8. Order Confirmation Your order confirmation will provide you with your order number and the details of your order. You are welcome to print this page for your records, or select the receipt link to have a printer-friendly version.