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Returns & Exchanges

We are confident the value and quality of our merchandise will meet, if not exceed your expectations.  If you are not completely satisfied within 60 days of your purchase, we promise a full merchandise refund, credit or exchange (shipping & handling charges are not refundable).

We offer three options for your convenience, please read through the options and choose the one that best fits your needs. We've also provided detailed steps for each option to help you in the process. If you have any questions please feel free to contact our Customer Service

Option One - Locate your order and print an Easy Return label.

To print a return label, please use the link below to go to our Order Tracking page.

Order Tracking page


Option Two - Call Customer Service at (800) 582-5700, 7 days a week, 7am - midnight CST to receive an Easy Return label.

Option Three - You may choose to use your own carrier.

Address the package to:
Returns Processing
4800 Proviso Drive
Melrose Park, IL 60163-1301

We recommend that you insure the return as Collections Etc. is not responsible for the return until it is received at the warehouse. Please include your packing slip with your return.

If you need to exchange an item, here are the steps to do so:

  • To exchange and item please fill out the Exchange Request form that is provided on the back of your invoice along with the Return Copy
  • Choose option one or two to return your package
  • If the included Return Label is used, additional funds must be included to cover the cost of the return postage
  • if additional funds are not included, only a refund will be issued

If you have any additional questions regarding our returns policy or need help processing a return please contact Customer Service at (800) 582-5700, 7 days a week, 7am - midnight CST or CustomerService@WinstonBrands.com

Using an Easy Return label:

  • Follow easy directions as provided with label
  • Drop off your return at a FedEx Store, FedEx Drop Box, Post Office, Mail Box or give the package to your postal carrier
  • Track your package return
  • There’s no up-front charge, a $7.99 charge will be deducted from your merchandise refund
  • The Easy Return label cannot be used for returns outside the contiguous 48 states

If you have any additional questions regarding our returns policy or need help processing a return please contact Customer Service at (800) 582-5700, 7 days a week, 7am - midnight CST or CustomerService@WinstonBrands.com

Please use the original packaging and remove or completely cover original shipping label. If this is not possible, please use a quality bag or carton. Please ensure to properly seal the package with sturdy tape.

If you received the wrong item or a damaged item please contact Customer Service as soon as possible at (800) 582-5700, 7 days a week, 7am - midnight CST or CustomerService@WinstonBrands.com