This 3-piece towel set features an elegantly embroidered design of two deer and a ribbon trimmed hem. Set includes washcloth (12"Sq.), hand towel (16" x 25") and bath towel (24" x 48"). Machine wash. 100% cotton; imported.
recipient love them -
orland park il
Terrible customer service!!!
I ordered from Collections ETC in November. Received an email from them saying the towels that I ordered were back ordered which was fine with me as long as they were delivered before Christmas to give to my sister-in-law. I gave them plenty of time to ship the items but never heard anything. After about a month, I finally emailed them and said to just cancel the order but still did not get a reply. Checked my acct that night and noticed that they charged me for the towels. I called customer service and asked that they be cancelled immediately and my money refunded since I had emailed them ahead of time. I was told by customer service that they had already left the warehouse and there was nothing she could do. I told her that even if they had shipped, they would not make it to me by Christmas so I wouldn't be needing them plus I never received an email from Collections saying the towels were back in stock. I asked if they can at least send me a free return label so I don't have to spend more money mailing them back to no avail. So I asked to speak with a supervisor and was told through the customer rep that they can only give me $5.00 credit for future purchases. I don't think so! It just didn't seem like "customer service" was willing to work with you at all. It wasn't my fault that they were back ordered and when I decide to cancel the order, item is suddenly already shipped. Finally received the towels and they were so thin you can almost see through them. Never buying from this site again!!! Also pls stop spamming me with your "sale papers". It's all the same cheap items anyway. -