Returns & Exchanges
We are confident the value and quality of our merchandise will meet, if not exceed your expectations. If you are not completely satisfied within 60 days of your purchase, we promise a full merchandise refund, credit or exchange (shipping & handling fees are not refundable), with the following exceptions: Seasonal Merchandise: Halloween returns must be received by Nov. 15, Christmas returns by Jan. 15. The following items are NOT returnable: surprise bundles, personalized merchandise, adult products, face coverings and masks.
We will complete the return process or exchange within 30 days from your original receipt of product. Please note that additional shipping and handling fees are not refundable.
If you have any questions regarding our returns policy or need help processing a return please contact Customer Service at (800) 582-5700, 7 days a week, 6am - midnight CST or [email protected]
Choose your own mail carrier.
Address the package to:
Returns Processing
4800 Proviso Drive
Melrose Park, IL 60163-1301
Please use the original packaging and remove or completely cover the original shipping label. If this is not possible, please use a quality bag or carton. Please ensure to properly seal the package with sturdy tape.
We recommend that you insure the return as Collections Etc. is not responsible for the return until it is received at the warehouse. Please include your packing slip with your return.
If you need to exchange an item, please fill out the Exchange Request form that is provided on the back of your invoice.
Choose your own mail carrier.
Address the package to:
Returns Processing
4800 Proviso Drive
Melrose Park, IL 60163-1301
Please use the original packaging and remove or completely cover the original shipping label. If this is not possible, please use a quality bag or carton. Please ensure to properly seal the package with sturdy tape.
We recommend that you insure the return as Collections Etc. is not responsible for the return until it is received at the warehouse. Please include your packing slip with your return.
If you received the wrong item or a damaged item please contact Customer Service as soon as possible at (800) 582-5700, 7 days a week, 6am - midnight CST or [email protected]